關於餐廳投訴的英語對話情景2

　　餐廳投訴英語情景對話篇4

　　A：Waiter, can you come here for a moment?

　　服務員，能過來一下嗎?

　　B：Yes, is there something wrong?

　　好的，有什麼問題嗎?

　　A：I'm afraid you've made a mistake. This isn't what I ordered.

　　恐怕你搞錯了，這不是我點的菜。

　　B：So sorry, I must have confused the orders. I'll check it.

　　非常抱歉，一定是我搞混點選單了，我去查一下。

　　A：And also this soup is cold.

　　還有，這碗湯也是涼的。

　　B：I'm really sorry, I'll bring you a hot one right away.

　　實在對不起，我馬上給您換一碗熱湯來。

　　餐廳投訴英語情景對話篇5

　　Customer : Excuse me, there is a hair in my food and the food seems to be cold.

　　你好，我的食物裡頭髮，而且食物好像還是冷的。

　　Waiter: I’m sorry about that, but I am not noticing any hair, ma'am.

　　很抱歉，但是我好像沒有看到頭髮，女士。

　　Customer: How can you not see it? It is right here!! I want to speak to the manager.

　　你怎麼會看不到?就在這裡啊!叫你們經理過來。

　　Waiter : Right away, Ma'am.

　　好的，馬上。

　　Couple of minutes go by...

　　幾分鐘後……

　　Manager: Ma'am, I am Manager, Jack. What seems to be the problem?

　　女士，我是經理傑克，請問出了什麼問題呢?

　　Customer: Well, as I mentioned to the waiter, there is a hair in my food and my food seems to be cold.

　　就像我之前和服務員說的，我的食物裡有頭髮，而且我的食物還是冷的。

　　Manager: Oh, my sincere apologies ma'am. I will fix this right away and it will be on the house. I will personally bring you a new dish right away.

　　非常抱歉，女士。我會馬上處理，您不需要支付這道菜的費用。我會馬上給您重做一盤上來。On the house 就是指由餐廳負擔費用

　　Customer : Thank you. Please make it as quick as possible, I have been waiting for a while.

　　謝謝，請儘快，我已經等了好久了。

　　Manager: Of course, ma'am. Again, very sorry for this situation.

　　好的，再次表達對您的歉意，女士。

　　5 minutes go by...

　　5分鐘後……

　　Manager: Here is your new dish, ma'am. As previously mentioned, on the house. Hope you enjoy.

　　這是重做的菜，女士。就像之前說的，我們會承擔這道菜的費用。希望您愉快用餐。

　　Customer: Thank you. I appreciate that this issue has been solved quickly.

　　謝謝你能這麼快解決這個事情。

---